1. Establish priorities and follow-up for the day
2. Sales Meetings – group and individual as needed
3. Product out -  Inspect daily
4. Meet with F & I manager – establish priorities
5. Check for any new programs with OEM’s
6. All used units ready for sale – schedule repairs if needed
7. Pending deliveries or dealer trades – take action
8. One-on-one lip loading with sales team – make sure they understand today’s message
9. Turn Downs and Turned Us Down (Closed, but not delivered) – take needed action
10. Appointment Board – take note, take action
11. Meet with GM or DP – review inventory / wish list
12. Meet with other department heads – address any issues

Here are the P&A Daily Dozens he updated in 2010.  We welcome your questions and comments!

1. Staff Scheduling & Preparation
2. Receive & Distribute Shipments
3. Review regular orders and special orders
4. Merchandising – Is there a “WOW!” factor?
5. Purchase Order Protocols
6. Meet w/ other Department Managers as necessary
7. Housekeeping
8. PAMS (Parts, Accessories, MotorClothes & Service) – Department Tracking Report Completed and Sent
9. Review Transactions / Tickets
10. Motivator Board – keep it fun!
11. Customer follow-up (calls, e-mails, texts)
12. Inventory Management